List: great-loop@lists.trawlering.com
From: Kevin Redden
Adjuster Bashing (was: MacGregor 26)
Thu, Oct 19, 2006 5:05 PM
a bit disconcerting to hear listees jump to conclusions and condemn
someone as not doing their job without knowing the facts.
I sat and listened to the adjustor and the boat yard work on this. They really
didn't want to total the boat, and they worked to avoid that. When they found
that MacGregor could not supply the mast, they called the spar shop MacGregor
recommended, but the costs were far too high to be economical. They looked for,
but did not find other cost-effective solutions, but any time the repair cost
exceeds the insurance value, they have no choice but to total the boat -
regardless as to how callous that sounds.
I was impressed with how much they understood the owner's plight (he was not
even there to hear them), and really wanted to make the repair if they could.
The adjuster even went to the point of checking the yard's quote to see that
they were specking the cheaper rigging hardware that MacGreggor used instead of
the more expensive rigging that some other manufacturers used. He obviously knew
his stuff and was trying hard to avoid totaling the boat.
After watching him in action, I would have no reservations about having him work
a claim for my own boat.
As far as the earlier comparison trying to equate this case to asking for a knob
for a 1963 VW - the MacGregor 26X that you can no longer get a mast for was made
up until only three years ago! It seems the 26X was made from 1995 to 2003. The
26M only started production in 2003.
Kevin