List: trawlers@lists.trawlering.com
From: Truelove39@aol.com
Icom - bad support
Sun, Jul 20, 2008 12:56 PM
ceived it. They upgraded the
firmware and aligned it. But despite being there for six months, the problem
could not be found. Exasperated, we sent it to the "head shed" in Washington,
enclosing a detailed description and copies of the invoices from Michigan.
After about 2 weeks they called with an estimate of $88.00 to replace a defective
relay. We asked for some consideration for money already paid. The short
answer was "No." This was the same treatment we got when the insulation on our
Command Mic's coiled cord fell to pieces after about 2 years in the weather.
The answer was, "The warranty is one-year." In either case, we would have been
happy with any consideration - perhaps toss in the shipping? "No."
We think there are 3 morals here:
1. If you need your Icom fixed, send it to the Washington Service Center,
not to Michigan.
2. Expect to pay, no matter what the problem.
3. Having a great product line doesn't mean good customer service.
Having had much better treatment from other manufacturers, such as SEA-DMI,
Guest, I'll think twice before buying Icom again.
Regards,
John
"Seahorse"
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