On Mar 26, 2009, at 12:00 AM, Wayne wrote: > Worked with (Karcher) tech support several times (communication was > difficult) with no > luck, Karcher would not replace because it was out of warranty, > would not > transfer me to management, would not give me the phone number to > management, > had to submit a comment through web site, words on the web site > said you > will not get a reply, contacted repair facility and could have the > cylinder > head replaced at cost of $60. No good money after bad. I don't know if this will help but Karcher, USA is a subsidiary of Alfred Karcher, GMBH, a German family owned company. The current CEO is Johannes Karcher, son of the founder. The company may be contacted at: Alfred Kdrcher GmbH & Co. KG Alfred-Kdrcher-Str. 28-40 71364 Winnenden Tel.: +49.7195 / 14-3449 Fax: +49.7195 / 14-4041 e-mail: birgit.jauss@de.kaercher.com www.kaercher-sgc.com Larry Z