Regards....

Thank you Janice, but your method and procedure on "span rate" calls is not the way your billing policy worked in reality. You may check any of my bills prior to December 2004 to verify this. Early last year two CSRs from two different regions confirmed you billed on call termination only. I verified this with specific tests using my account before I went on a speaking tour for West Marine TrawlerFest bragging about Verizon's good sense in meeting the competition through call termination billing and recommending Verizon as the cruiser's carrier of choice. I really think you need to additionally escalate this issue to both your legal and customer relations departments. Someone is giving you bad information. The fact of the matter is you did change your accounting practice without notifying your customers. I would submit a "take-away" at a time when the AT&T/Cingular merger is likely to produce some real competition could be a public relations nightmare. The cruising community has relied on your call termination billing for well over a year. I'm sure other cruisers would be happy to produce bills indicating a zero charge for calls initiated prior to off peak and terminating off-peak. Take some time and do a forensic analysis of my 3Q04 bills or earlier. I'll buy you dinner if I'm wrong! Regards.... Phil Rosch Old Harbor Consulting M/V Curmudgeon MT-44TC Currently Lying New Bern, NC -----Original Message----- From: VZW - NNE Customer Service [mailto:vzwkanacsInternetNE@gl.verizonwireless.com] Sent: Saturday, April 23, 2005 12:33 PM To: Philip J. Rosch Subject: Re: FW: Other (KMM19101599V72777L0KM) Dear Philip, Thank you for contacting Verizon Wireless through our website. We received your e-mail regarding Span Rate calls, and we are happy to assist you. A Span Rate call originates in one rate period and continues into another rate period. Rate periods are defined as follows: Peak Hours (Days): 6:00 a.m. to 9:00 p.m., Monday through Friday Off-Peak (Nighttime and Weekend) Hours: Nights: Monday - Friday, 9:01 p.m. to 5:59 a.m. Weekends: 12:01 a.m., Saturday, to 11:59 p.m., Sunday For example, a call that starts during Peak hours and ends during Off-Peak hours is a Span Rate call. A call placed at 8:58 p.m., lasting five minutes, will be calculated as three minutes Peak and two minutes Off-Peak. I apologize for the previous reply regarding these type calls. Our Method & Procedure on "Span Rate Calls", has been in effect since December 2, 2002. Per your request, I will forward a copy of your letter over to our Marketing Department. I cannot guarantee that the current span rate billing will change, but your issues and concerns will be heard. We appreciate your business. Thank you for using Verizon Wireless products and services. Sincerely, Janice Verizon Wireless Customer Service "We never stop working for you!" The above response is subject to the terms of your Customer Agreement and calling plan, which apply to all lines on your account. Please read those materials for full details. Our liability is limited. In the event of a conflict between this response and the terms of your Customer Agreement and calling plan, the terms of your Customer Agreement and calling plan will govern. Verizon Wireless' calling plans, rate areas, rates, agreement provisions, business practices, procedures and policies are subject to change as specified in the Customer Agreement. If you should have any questions or concerns regarding your service with Verizon Wireless, please contact us at 800-922-0204 or e-mail us through our website at www.verizonwireless.com. Original Message Follows: ------------------------ Resending... Regards.... Phil Rosch Old Harbor Consulting M/V Curmudgeon MT-44TC Currently Lying New Bern, NC -----Original Message----- From: Philip J. Rosch [mailto:pjr@netsense.net] Sent: Monday, April 18, 2005 10:06 PM To: 'VZW - NNE Customer Service' Subject: RE: Other (KMM19005169V27868L0KM) Thanks Kim, but you didn't answer my question. When was the policy change made and how did you notify your customers of the change? Regards.... Phil Rosch Old Harbor Consulting M/V Curmudgeon MT-44TC Currently Lying Barefoot Landing, SC -----Original Message----- From: VZW - NNE Customer Service [mailto:vzwkanacsInternetNE@gl.verizonwireless.com] Sent: Monday, April 18, 2005 9:11 AM To: Philip Rosch Subject: Re: Other (KMM19005169V27868L0KM) Dear Philip, Thank you for contacting Verizon Wireless through our website. We appreciate your taking the time to let us know your comments and suggestions the Peak and Offpeak hours, as we are always looking for ways to enhance our way of doing business to better meet the needs of our customers. The Peak and Off-Peak hours are as follows: Peak Hours (Days): 6:00 a.m. to 9:00 p.m., Monday through Friday Off-Peak (Nighttime and Weekend) Hours: Nights: Monday - Friday, 9:01 p.m. to 5:59 a.m. Weekends: 12:01 a.m., Saturday, to 11:59 p.m., Sunday Please note: Start and stop times for these hours are determined by the time zone in which your wireless phone is used. Your comments have been forwarded to the appropriate department for review and consideration. Your feedback provides us with the perfect opportunity to hear exactly what you think, and often leads to improvements you will see in the future. Verizon Wireless takes all comments from our customers seriously and we would like to assist you with your questions or concerns as quickly as possible. We appreciate your continued loyalty to Verizon Wireless. You are a valued customer, and we appreciate your business. Our goal is to continue to provide you with the quality customer service you expect and deserve. Please remember, as part of our Worry Free Guarantee you will enjoy America's best, most reliable wireless network. Feel free to contact us again through www.verizonwireless.com if you have any further questions. Sincerely, Kim Verizon Wireless Customer Service "We never stop working for you!" The above response is subject to the terms of your Customer Agreement and calling plan, which apply to all lines on your account. Please read those materials for full details. Our liability is limited. In the event of a conflict between this response and the terms of your Customer Agreement and calling plan, the terms of your Customer Agreement and calling plan will govern. Verizon Wireless' calling plans, rate areas, rates, agreement provisions, business practices, procedures and policies are subject to change as specified in the Customer Agreement. If you should have any questions or concerns regarding your service with Verizon Wireless, please contact us at 800-922-0204 or e-mail us through our website at www.verizonwireless.com. Original Message Follows: ------------------------ Form Message MAIL_ADDRESS: pjr@netsense.net Market ID: New England Zip Code: 02879 Full Name: Philip Rosch Email Address: pjr@netsense.net Daytime Phone Area Code: Daytime Phone Prefix: Daytime Phone Suffix: Daytime Phone Extension: Fax Area Code: Fax Prefix: Fax Suffix: Account Number: Mobile Area Code: 401 Mobile Prefix: 742 Mobile Suffix: 6970 SSN: **** Primary Subject: Other Secondary Subject: Other Message Body: A few years ago, a cruising friend informed me Verizon billed on call termination. For example if you had free nights and weekends and initiated a call at 8:30 PM and talked until 9:02PM, the entire call would be billed as a free ?off peak? call. At first, it didn?t seem logical, so I tested it over a few months by specifically checking the charges for calls placed prior to 9pm and found it was true. I also called two Verizon reps in two different states to verify the policy. They had to dig a bit, but confirmed it as true. We went to the Bahamas in January and February and suspended service on our cell phones because Verizon doesn?t support the Bahamas. When we returned, I noticed my Verizon automatic bill payment system made two payments to Verizon for bills over $200 when my bill is usually under $100. Yesterday a friend called and said his bill went out of sight and found Verizon had changed its policy on billing on call termination. Now minutes before 9PM are charged peak and minutes after 9PM are charged off peak even if it?s a single call. I do a lot of speaking engagements for boat shows and lecture on the cruising lifestyle. I also write for Yachting magazines. I always talk about Verizon?s call termination billing policy in my presentations because it?s a differentiator between you and Cingular/ATT. They may have roll-over minutes, but Verizon bills on call termination. I must have told thousands of people about your policy and have written about it frequently as a good reason to stay with Verizon. I?d like to know when you made the policy change, and how you notified your customer base of that change. Candidly, I think you might have a public relations nightmare brewing over this policy change. Please escalate this to your public relations VP?I think he/she will be very interested! You can reach me at pjr@netsense.net or (401) 742-6970 R/S Philip J. Rosch