FYI, here's what I received from Digital Antenna a bit more than 24 hours
after posting my problem with on the DA website. My response follows.
--Milt
===================
Milt,
Everyone at Digital Antenna is very attentive to returning inquiries.
During busy times replies may take up to 24 hrs especially during trade
show time.
An 8' antenna can outperform a 16' antenna in certain situations. A 16'
higher gain antenna is for long range communication and may overshoot a
close signal where the 8' antenna has a lower radiation pattern and can
pick up a closer signal; thus the reason for having two antennas of
different height and gain on the boat.
To test performance and installation, go out to sea and the 16' VHF
should out distance the 8' VHF.
Another area to examine is the mounting of the 16' VHF. The 16' VHF must
be clear of all metal by 3'. If the 16' VHF antenna is close to metal it
may de-tune.
We test every antenna before leaving our facility. Each antenna is
precision tuned. It is highly unlikely and almost impossible that two
16' VHF antennas would be defective.
It is important to choose the proper antenna for each installation. It's
possible that you may be better suited with an 8' VHF on top of an
extender depending on your mounting options. Your dealer should be able
to determine which type of antenna to use.
Best Regards,
Al White
Technical Sales and Support
support@digitalantenna.com
www.digitalantenna.com
====================
Al,
Thank you for your e-mail. I don't mean to be confrontational, but it definitely
is off-putting when a customer is told that tech support is not for customers but
for dealers only, then to have to wait more than 24 hours for a response.
To the points you made:
--When I said the the 6 DB gain antenna outperformed the taller
9 DB gain antenna by 50%, I noted that it was not a nearby station that we
used as a yardstick but, rather, we judged it by bringing in a weak and distant
station--we used a NOAA weather station many miles from the boat's location.
Both the 6 and the 10 perform fine with nearby stations.
--In the last year, I traveled over 8,500 NM with this boat (Florida
to Venezuela to Bermuda to New England to Florida) using both the 16-footer
and the 8-footer. Consistently the 8-footer out-performed the taller antenna.
That's why I said in my initial post that it appeared to me that something had
gone wrong with the taller antenna, so we purchase a new model 532 WV-R
gain antenna and tried it but received identical results. It does not seem to
matter: at sea and in port, the performance of the taller antenna is poorer
than that of the shorter one.
--If the two antennas are not defective, can you tell me why they
are not performing like they should? If nothing else, clearly a taller antenna
should receive more distant stations than a shorter one, assuming both are
mounted at the same level (they are) and all else is identical (it is as far as
much tech and I can determine).
--As a consuimer, where do I go from here?
By the way, I failed to mention that we tested the VSWR of all three antennas
and found it perfect.
Standing by,
--Milt Baker, Nordhavn 47 Bluewater, Fort Lauderdale
==============================
Al,
Sorry, but one point you raised that I failed to address:
--Nearby metal: none of these antennas is closer than 10 feet to any
metal other than rigging wire. When we tested the new 16-footer, we moved it
around to several locaions on top of the pilot house with no noticeable change in
reception.
Thanks,
--Milt