Hello list mates:

Do any of you have any examples of legislative work codifying the adoption of City brand standards?  Would be interested in seeing examples if anyone could share.

Best,
-Matt

[cid:image001.png@01DBAEC8.447B38E0]
Matthew Gigliotti
City Attorney
Law Department
Administration
City of Kansas City, Mo.
Phone: (816) 513-3153
Email: matthew.gigliotti@kcmo.org
City Hall, 23rd Floor, Suite 2300
414 E. 12th Street, Kansas City, Missouri 64106

KCMO.govhttps://www.kcmo.gov/

NOTICE: The information contained in this email is confidential and/or privileged and is intended only for the addressee. If you received this e-mail in error, please notify the sender immediately and destroy the original and any copies. Also, e-mail is not a secure method of communication. If you do not wish to continue to use this method of communication, please advise the sender to arrange another method of communication.

Hello list mates:

Do any of you have any examples of a legal services survey you have sent to your internal (corporate) clients (administrators, department directors, bureau chiefs, etc.)?

The goal of the survey is to evaluate our responsiveness and structure, but also to have our administrators gain a better sense of their legal needs (actually make them thinks about who on their team monopolizes utilizes our time, scope what is actually in that definition of legal services, and ultimately help improve service delivery.  This is a precursor exercise to enable transition to a matter management system.

I would be interested in seeing examples if anyone could share.

Best,
-Matt

[cid:image001.png@01DC44DF.74112A30]
Matthew Gigliotti
City Attorney
Law Department
Administration
City of Kansas City, Mo.
Phone: (816) 513-3153
Email: matthew.gigliotti@kcmo.orgmailto:matthew.gigliotti@kcmo.org
City Hall, 23rd Floor, Suite 2300
414 E. 12th Street, Kansas City, Missouri 64106

KCMO.govhttps://www.kcmo.gov/

NOTICE: The information contained in this email is confidential and/or privileged and is intended only for the addressee. If you received this e-mail in error, please notify the sender immediately and destroy the original and any copies. Also, e-mail is not a secure method of communication. If you do not wish to continue to use this method of communication, please advise the sender to arrange another method of communication.

Hi, Matthew. Here is what we use annually. It is more basic than what you are envisioning but I need to keep it short to get department directors to respond.
https://www.surveymonkey.com/r/L2PGFVG

I use it for two purposes - as a performance measure for the Law Department's budget document and to evaluate our clients' satisfaction.

Jennifer Magana
City Attorney and Director of Law
City of Wichita
455 N. Main
Wichita, KS  67202
jmagana@wichita.govmailto:jmagana@wichita.gov
316-268-4681

From: Gigliotti, Matthew J via Top50 top50@lists.imla.org
Sent: Friday, October 24, 2025 12:20 PM
To: top50@lists.imla.org
Subject: [Top50] Legal services survey (internal)

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hello list mates:

Do any of you have any examples of a legal services survey you have sent to your internal (corporate) clients (administrators, department directors, bureau chiefs, etc.)?

The goal of the survey is to evaluate our responsiveness and structure, but also to have our administrators gain a better sense of their legal needs (actually make them thinks about who on their team monopolizes utilizes our time, scope what is actually in that definition of legal services, and ultimately help improve service delivery.  This is a precursor exercise to enable transition to a matter management system.

I would be interested in seeing examples if anyone could share.

Best,
-Matt

[cid:image001.png@01DC472E.40FDB9F0]
Matthew Gigliotti
City Attorney
Law Department
Administration
City of Kansas City, Mo.
Phone: (816) 513-3153
Email: matthew.gigliotti@kcmo.orgmailto:matthew.gigliotti@kcmo.org
City Hall, 23rd Floor, Suite 2300
414 E. 12th Street, Kansas City, Missouri 64106

KCMO.govhttps://www.kcmo.gov/

NOTICE: The information contained in this email is confidential and/or privileged and is intended only for the addressee. If you received this e-mail in error, please notify the sender immediately and destroy the original and any copies. Also, e-mail is not a secure method of communication. If you do not wish to continue to use this method of communication, please advise the sender to arrange another method of communication.

Matthew:

We conducted a client satisfaction survey early this year. Ours went out via a survey link like the one that Jennifer shared, but the link is no longer live, so I'm sharing the text of the questions shared. I sent the survey to our department directors listserv, but each attorney was also encouraged to share it with other staff with whom they have a close working relationship.

Be well,

Kim

Kimberly M. Rehberg, City Attorney
101 City Hall Plaza
Durham, North Carolina  27701
Phone:  919.560.4158 ext. 13246
Direct Dial:  919.354.2716
Fax:  919.560.4660
Kimberly.Rehberg@durhamnc.govmailto:Kimberly.Grantham@durhamnc.gov

[CAO Logo]

E-mail correspondence to and from this sender may be subject to the North Carolina Public Records Act and can be disclosed to third parties.

From: Magana, Jennifer via Top50 top50@lists.imla.org
Sent: Monday, October 27, 2025 11:42 AM
To: Gigliotti, Matthew J Matthew.Gigliotti@kcmo.org; top50@lists.imla.org
Subject: [Top50] Re: Legal services survey (internal)

CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.
Hi, Matthew. Here is what we use annually. It is more basic than what you are envisioning but I need to keep it short to get department directors to respond.
https://www.surveymonkey.com/r/L2PGFVGhttps://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.surveymonkey.com%2fr%2fL2PGFVG&c=E,1,01x9jfGAeEzs0LtUBL-Q4trN14x9i_aR-H26j2NaX_pPGqdHJNVzithGqr8b47JbtQDo3e4COX1ZP7kzGd0wi999xI9QFCyHWhpukLzfgsGcxsE,&typo=1

I use it for two purposes - as a performance measure for the Law Department's budget document and to evaluate our clients' satisfaction.

Jennifer Magana
City Attorney and Director of Law
City of Wichita
455 N. Main
Wichita, KS  67202
jmagana@wichita.govmailto:jmagana@wichita.gov
316-268-4681

From: Gigliotti, Matthew J via Top50 <top50@lists.imla.orgmailto:top50@lists.imla.org>
Sent: Friday, October 24, 2025 12:20 PM
To: top50@lists.imla.orgmailto:top50@lists.imla.org
Subject: [Top50] Legal services survey (internal)

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hello list mates:

Do any of you have any examples of a legal services survey you have sent to your internal (corporate) clients (administrators, department directors, bureau chiefs, etc.)?

The goal of the survey is to evaluate our responsiveness and structure, but also to have our administrators gain a better sense of their legal needs (actually make them thinks about who on their team monopolizes utilizes our time, scope what is actually in that definition of legal services, and ultimately help improve service delivery.  This is a precursor exercise to enable transition to a matter management system.

I would be interested in seeing examples if anyone could share.

Best,
-Matt

[cid:image003.png@01DC477A.754E9A20]
Matthew Gigliotti
City Attorney
Law Department
Administration
City of Kansas City, Mo.
Phone: (816) 513-3153
Email: matthew.gigliotti@kcmo.orgmailto:matthew.gigliotti@kcmo.org
City Hall, 23rd Floor, Suite 2300
414 E. 12th Street, Kansas City, Missouri 64106

KCMO.govhttps://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.kcmo.gov%2f&c=E,1,3-RTQf74s0-Q3LzMHe2khionblx_iC3hwLcZ-npGqGMTuHnZjLSia3yq0sWF5GIc7efScoFP1lXxsI3O6ioVEeSIGRVE7KXZB6GlkQv6aw,,&typo=1

NOTICE: The information contained in this email is confidential and/or privileged and is intended only for the addressee. If you received this e-mail in error, please notify the sender immediately and destroy the original and any copies. Also, e-mail is not a secure method of communication. If you do not wish to continue to use this method of communication, please advise the sender to arrange another method of communication.

Matthew:

Our Human Rights department does an employee evaluation every year and publishes the results and also goes over the results in details with each department.  We then come up with actionable goals for improvement to be accomplished at 6 month intervals.

Respectfully yours,
Lora C. Cubbage
City Attorney
City of Greensboro
(desk) 336-373-4771
(cell)  336-894-4783

S.E.R.V.E. is our guiding principle!

[cid:adf9b726-9d9b-4d30-8bd6-792a81fff215]

From: Rehberg, Kimberly via Top50 top50@lists.imla.org
Sent: Monday, October 27, 2025 7:49 PM
To: Gigliotti, Matthew J Matthew.Gigliotti@kcmo.org; top50@lists.imla.org top50@lists.imla.org
Subject: [Top50] Re: Legal services survey (internal)

WARNING: External Email – Don’t get hooked by a phishing email. Never click on links or open attachments unless you know the content is safe.

Matthew:

We conducted a client satisfaction survey early this year. Ours went out via a survey link like the one that Jennifer shared, but the link is no longer live, so I’m sharing the text of the questions shared. I sent the survey to our department directors listserv, but each attorney was also encouraged to share it with other staff with whom they have a close working relationship.

Be well,

Kim

Kimberly M. Rehberg, City Attorney

101 City Hall Plaza

Durham, North Carolina  27701

Phone:  919.560.4158 ext. 13246

Direct Dial:  919.354.2716

Fax:  919.560.4660

Kimberly.Rehberg@durhamnc.govmailto:Kimberly.Grantham@durhamnc.gov

[CAO Logo]

E-mail correspondence to and from this sender may be subject to the North Carolina Public Records Act and can be disclosed to third parties.

From: Magana, Jennifer via Top50 top50@lists.imla.org
Sent: Monday, October 27, 2025 11:42 AM
To: Gigliotti, Matthew J Matthew.Gigliotti@kcmo.org; top50@lists.imla.org
Subject: [Top50] Re: Legal services survey (internal)

CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.

Hi, Matthew. Here is what we use annually. It is more basic than what you are envisioning but I need to keep it short to get department directors to respond.

https://www.surveymonkey.com/r/L2PGFVGhttps://protect.checkpoint.com/v2/r01/___https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.surveymonkey.com%2fr%2fL2PGFVG&c=E,1,01x9jfGAeEzs0LtUBL-Q4trN14x9i_aR-H26j2NaX_pPGqdHJNVzithGqr8b47JbtQDo3e4COX1ZP7kzGd0wi999xI9QFCyHWhpukLzfgsGcxsE,&typo=1___.YzJ1OmdyZWVuc2Jvcm9uYzpjOm86NTkwZjMzNzE3YTE5ZmZmMmNmODEzNjBlNjgzYTNiZDI6Nzo5NGNiOmE0YzcxMzRiODM4MWUwNDE2NDQwNDAzNDM2ZWQ2ZDBmYWYzNmZjZTQyNTkzNGZmMjZhMjhjMjI3MTdjYjhhMjc6aDpUOk4

I use it for two purposes – as a performance measure for the Law Department’s budget document and to evaluate our clients’ satisfaction.

Jennifer Magana

City Attorney and Director of Law

City of Wichita

455 N. Main

Wichita, KS  67202

jmagana@wichita.govmailto:jmagana@wichita.gov

316-268-4681

From: Gigliotti, Matthew J via Top50 <top50@lists.imla.orgmailto:top50@lists.imla.org>
Sent: Friday, October 24, 2025 12:20 PM
To: top50@lists.imla.orgmailto:top50@lists.imla.org
Subject: [Top50] Legal services survey (internal)

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hello list mates:

Do any of you have any examples of a legal services survey you have sent to your internal (corporate) clients (administrators, department directors, bureau chiefs, etc.)?

The goal of the survey is to evaluate our responsiveness and structure, but also to have our administrators gain a better sense of their legal needs (actually make them thinks about who on their team monopolizes utilizes our time, scope what is actually in that definition of legal services, and ultimately help improve service delivery.  This is a precursor exercise to enable transition to a matter management system.

I would be interested in seeing examples if anyone could share.

Best,

-Matt

[cid:image003.png@01DC477A.754E9A20]

Matthew Gigliotti

City Attorney

Law Department

Administration

City of Kansas City, Mo.

Phone: (816) 513-3153

Email: matthew.gigliotti@kcmo.orgmailto:matthew.gigliotti@kcmo.org

City Hall, 23rd Floor, Suite 2300

414 E. 12th Street, Kansas City, Missouri 64106

KCMO.govhttps://protect.checkpoint.com/v2/r01/___https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.kcmo.gov%2f&c=E,1,3-RTQf74s0-Q3LzMHe2khionblx_iC3hwLcZ-npGqGMTuHnZjLSia3yq0sWF5GIc7efScoFP1lXxsI3O6ioVEeSIGRVE7KXZB6GlkQv6aw,,&typo=1___.YzJ1OmdyZWVuc2Jvcm9uYzpjOm86NTkwZjMzNzE3YTE5ZmZmMmNmODEzNjBlNjgzYTNiZDI6NzozMDkwOjZiY2M0ZDNjOGJkMTQxMDE4NjQ1OTQxOGFjZTk5ZTg0YzhiYjRkZmQ0M2U5ZWRlZDdkY2FlNjVkYzFjYTc0ZDU6aDpUOk4

NOTICE: The information contained in this email is confidential and/or privileged and is intended only for the addressee. If you received this e-mail in error, please notify the sender immediately and destroy the original and any copies. Also, e-mail is not a secure method of communication. If you do not wish to continue to use this method of communication, please advise the sender to arrange another method of communication.

I wrote a paper together with a really bright analyst that discusses surveys among other performance measurement tools and includes a survey I used.  You can find it in the IMLA archives with a title "Things for Show, Things for Dough and Things to Know: Performance Measurements".  The survey was important for at least two reasons - it provided an idea of how we were perceived and it helped to solidify a perception that we cared about how we were perceived.  Each attorney and paralegal in the office had to issue the survey to at least one client they worked with during the week and the survey was returned to the County's Chief Administrative Officer, not me.    That process required a fair degree of trust between me and the CAO as the surveys were anonymously completed.  At first, there were some bumps, but a high percentage reflected excellent service.  Where there were issues raised the CAO and I discussed a plan for dealing with those issues.  Obviously, because they were anonymous no employment action was taken, but the issues were discussed with the person who had been evaluated.  Generally, the discussion focused on why someone would have a perception that there was an issue and how to correct the perception. I also focused on how that issue arose in the context of our operations and attempted to identify and develop systems to protect against the issue arising again either with the individual or throughout the office.

Long story short, we overcame a perception that the clients worked for us rather than we for our clients and I believe we identified a few solutions to those problems that often create friction between a law office and the agencies it represents.  Some surveys identified problems that led to employment decisions, but those were based on observable facts and not anonymous opinions.  You may find some other ideas in the presentation and I'd be happy to try and answer questions should you have them.

I close on a really sad note, by passing along that I received word today that Foster Mills one of the really great law office managers and members of this group passed away.  Many of you may remember hearing Foster talk about the challenges he faced in getting his office  (NYC) back on its feet following 9-11 when it was inundated by four stories of rubble and its paper drenched by sprinklers.  An amazing story, wonderful man and good friend.
Chuck

From: Cubbage, Lora via Top50 top50@lists.imla.org
Sent: Tuesday, October 28, 2025 4:50 PM
To: Gigliotti, Matthew J Matthew.Gigliotti@kcmo.org; top50@lists.imla.org; Rehberg, Kimberly Kimberly.Rehberg@durhamnc.gov
Subject: [Top50] Re: Legal services survey (internal)

Matthew:

Our Human Rights department does an employee evaluation every year and publishes the results and also goes over the results in details with each department.  We then come up with actionable goals for improvement to be accomplished at 6 month intervals.

Respectfully yours,
Lora C. Cubbage
City Attorney
City of Greensboro
(desk) 336-373-4771
(cell)  336-894-4783

S.E.R.V.E. is our guiding principle!

[cid:image001.png@01DC48E9.112BDF60]

From: Rehberg, Kimberly via Top50 <top50@lists.imla.orgmailto:top50@lists.imla.org>
Sent: Monday, October 27, 2025 7:49 PM
To: Gigliotti, Matthew J <Matthew.Gigliotti@kcmo.orgmailto:Matthew.Gigliotti@kcmo.org>; top50@lists.imla.orgmailto:top50@lists.imla.org <top50@lists.imla.orgmailto:top50@lists.imla.org>
Subject: [Top50] Re: Legal services survey (internal)

WARNING: External Email - Don't get hooked by a phishing email. Never click on links or open attachments unless you know the content is safe.

Matthew:

We conducted a client satisfaction survey early this year. Ours went out via a survey link like the one that Jennifer shared, but the link is no longer live, so I'm sharing the text of the questions shared. I sent the survey to our department directors listserv, but each attorney was also encouraged to share it with other staff with whom they have a close working relationship.

Be well,

Kim

Kimberly M. Rehberg, City Attorney

101 City Hall Plaza

Durham, North Carolina  27701

Phone:  919.560.4158 ext. 13246

Direct Dial:  919.354.2716

Fax:  919.560.4660

Kimberly.Rehberg@durhamnc.govmailto:Kimberly.Grantham@durhamnc.gov

[CAO Logo]

E-mail correspondence to and from this sender may be subject to the North Carolina Public Records Act and can be disclosed to third parties.

From: Magana, Jennifer via Top50 <top50@lists.imla.orgmailto:top50@lists.imla.org>
Sent: Monday, October 27, 2025 11:42 AM
To: Gigliotti, Matthew J <Matthew.Gigliotti@kcmo.orgmailto:Matthew.Gigliotti@kcmo.org>; top50@lists.imla.orgmailto:top50@lists.imla.org
Subject: [Top50] Re: Legal services survey (internal)

CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.

Hi, Matthew. Here is what we use annually. It is more basic than what you are envisioning but I need to keep it short to get department directors to respond.

https://www.surveymonkey.com/r/L2PGFVGhttps://urldefense.proofpoint.com/v2/url?u=https-3A__protect.checkpoint.com_v2_r01_-5F-5F-5Fhttps-3A__linkprotect.cudasvc.com_url-3Fa-3Dhttps-253a-252f-252fwww.surveymonkey.com-252fr-252fL2PGFVG-26c-3DE-2C1-2C01x9jfGAeEzs0LtUBL-2DQ4trN14x9i-5FaR-2DH26j2NaX-5FpPGqdHJNVzithGqr8b47JbtQDo3e4COX1ZP7kzGd0wi999xI9QFCyHWhpukLzfgsGcxsE-2C-26typo-3D1-5F-5F-5F.YzJ1OmdyZWVuc2Jvcm9uYzpjOm86NTkwZjMzNzE3YTE5ZmZmMmNmODEzNjBlNjgzYTNiZDI6Nzo5NGNiOmE0YzcxMzRiODM4MWUwNDE2NDQwNDAzNDM2ZWQ2ZDBmYWYzNmZjZTQyNTkzNGZmMjZhMjhjMjI3MTdjYjhhMjc6aDpUOk4&d=DwMF-g&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=0SeTY5xTYzlnEpZimwgcfvl1VHZsrHbaQ4uFGsVR9Wg&m=ggAaysyMoHhSY9NbBuG75GZxd55SovXvyEFk-J993r4puB4n2rlYTMPhqqunyMfG&s=gUTwSlolKVGgbW8gBijpxm1V_r01kK49gNegg_r5dGM&e=

I use it for two purposes - as a performance measure for the Law Department's budget document and to evaluate our clients' satisfaction.

Jennifer Magana

City Attorney and Director of Law

City of Wichita

455 N. Main

Wichita, KS  67202

jmagana@wichita.govmailto:jmagana@wichita.gov

316-268-4681

From: Gigliotti, Matthew J via Top50 <top50@lists.imla.orgmailto:top50@lists.imla.org>
Sent: Friday, October 24, 2025 12:20 PM
To: top50@lists.imla.orgmailto:top50@lists.imla.org
Subject: [Top50] Legal services survey (internal)

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hello list mates:

Do any of you have any examples of a legal services survey you have sent to your internal (corporate) clients (administrators, department directors, bureau chiefs, etc.)?

The goal of the survey is to evaluate our responsiveness and structure, but also to have our administrators gain a better sense of their legal needs (actually make them thinks about who on their team monopolizes utilizes our time, scope what is actually in that definition of legal services, and ultimately help improve service delivery.  This is a precursor exercise to enable transition to a matter management system.

I would be interested in seeing examples if anyone could share.

Best,

-Matt

[cid:image003.png@01DC48E9.112BDF60]

Matthew Gigliotti

City Attorney

Law Department

Administration

City of Kansas City, Mo.

Phone: (816) 513-3153

Email: matthew.gigliotti@kcmo.orgmailto:matthew.gigliotti@kcmo.org

City Hall, 23rd Floor, Suite 2300

414 E. 12th Street, Kansas City, Missouri 64106

KCMO.govhttps://urldefense.proofpoint.com/v2/url?u=https-3A__protect.checkpoint.com_v2_r01_-5F-5F-5Fhttps-3A__linkprotect.cudasvc.com_url-3Fa-3Dhttps-253a-252f-252fwww.kcmo.gov-252f-26c-3DE-2C1-2C3-2DRTQf74s0-2DQ3LzMHe2khionblx-5FiC3hwLcZ-2DnpGqGMTuHnZjLSia3yq0sWF5GIc7efScoFP1lXxsI3O6ioVEeSIGRVE7KXZB6GlkQv6aw-2C-2C-26typo-3D1-5F-5F-5F.YzJ1OmdyZWVuc2Jvcm9uYzpjOm86NTkwZjMzNzE3YTE5ZmZmMmNmODEzNjBlNjgzYTNiZDI6NzozMDkwOjZiY2M0ZDNjOGJkMTQxMDE4NjQ1OTQxOGFjZTk5ZTg0YzhiYjRkZmQ0M2U5ZWRlZDdkY2FlNjVkYzFjYTc0ZDU6aDpUOk4&d=DwMF-g&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=0SeTY5xTYzlnEpZimwgcfvl1VHZsrHbaQ4uFGsVR9Wg&m=ggAaysyMoHhSY9NbBuG75GZxd55SovXvyEFk-J993r4puB4n2rlYTMPhqqunyMfG&s=I35_dZB8vPE7PaBeecz7SDxGyD38kiri3Ol0Qgih6BA&e=

NOTICE: The information contained in this email is confidential and/or privileged and is intended only for the addressee. If you received this e-mail in error, please notify the sender immediately and destroy the original and any copies. Also, e-mail is not a secure method of communication. If you do not wish to continue to use this method of communication, please advise the sender to arrange another method of communication.

Hello list mates:

I'm constantly amazed at the helpfulness of this group.  Looking to benchmark two distinct concepts today:

1. Looking for code provisions (or policies) that purport to condition budget amendments to be "zero-sum."  That new programs or spends must first look to offsets in existing services (or appropriations) before going to unappropriated fund balance or contingent funds.  I welcome pro and con feedback as well.

2. For those of you that handle workers compensation in house, what are your KPIs for the group?  If you utilize outside counsel, what do you value in terms of your relationship (how do you evaluate performance)?

Thanks to you all.

Best,
-Matt

[cid:image001.png@01DC7001.15A95790]
Matthew Gigliotti
City Attorney
Law Department
Administration
City of Kansas City, Mo.
Phone: (816) 513-3153
Email: matthew.gigliotti@kcmo.orgmailto:matthew.gigliotti@kcmo.org
City Hall, 23rd Floor, Suite 2300
414 E. 12th Street, Kansas City, Missouri 64106

KCMO.govhttps://www.kcmo.gov/

NOTICE: The information contained in this email is confidential and/or privileged and is intended only for the addressee. If you received this e-mail in error, please notify the sender immediately and destroy the original and any copies. Also, e-mail is not a secure method of communication. If you do not wish to continue to use this method of communication, please advise the sender to arrange another method of communication.

Unless the responses get to be too numerous, I would appreciate any responders be a "reply all" because I too am interested in the responses to Matt's Question #1.  Either that, or could you just respond to me also with your input?

Jason

Jason R. Teal
City Council Secretary/Legislative Counsel
117 West Duval Street
Suite 425
Jacksonville, Florida 32202

From: Gigliotti, Matthew J via Top50 top50@lists.imla.org
Sent: Thursday, December 18, 2025 10:47 AM
To: top50@lists.imla.org
Subject: [Top50] Top50 benchmarking request from KCMO

EXTERNAL EMAIL: This email originated from a non-COJ email address. Do not click any links or open any attachments unless you trust the sender and know the content is safe.

Hello list mates:

I'm constantly amazed at the helpfulness of this group.  Looking to benchmark two distinct concepts today:

1. Looking for code provisions (or policies) that purport to condition budget amendments to be "zero-sum."  That new programs or spends must first look to offsets in existing services (or appropriations) before going to unappropriated fund balance or contingent funds.  I welcome pro and con feedback as well.

2. For those of you that handle workers compensation in house, what are your KPIs for the group?  If you utilize outside counsel, what do you value in terms of your relationship (how do you evaluate performance)?

Thanks to you all.

Best,
-Matt

[cid:image001.png@01DC70F7.913F73C0]
Matthew Gigliotti
City Attorney
Law Department
Administration
City of Kansas City, Mo.
Phone: (816) 513-3153
Email: matthew.gigliotti@kcmo.orgmailto:matthew.gigliotti@kcmo.org
City Hall, 23rd Floor, Suite 2300
414 E. 12th Street, Kansas City, Missouri 64106

KCMO.govhttps://www.kcmo.gov/

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From an old semi-retired guy -  On question 1, isn't the issue primarily one that once adopted the council can by passing an amendment that doesn't comply effectively ignore the policy; i.e., a policy or ordinance is itself amended by a superseding contradictory ordinance.  If it were in the charter, that would be different.  So, such a policy is more an admonition than an effective act.

I admit to not knowing what a KPI is.  When I supervised the worker's comp team, my understanding was that for each injury there is essentially a percentage of the body involved and a way to identify the range of how those percentages may apply.  We sought to resolve cases at less than one-half the spread between our doctor's percentage and the claimant's.  At least that's my recollection after too many years.
Happy Holidays everyone.

From: Teal, Jason - CCSS via Top50 top50@lists.imla.org
Sent: Friday, December 19, 2025 2:56 PM
To: Gigliotti, Matthew J Matthew.Gigliotti@kcmo.org; top50@lists.imla.org
Subject: [Top50] Re: Top50 benchmarking request from KCMO

Unless the responses get to be too numerous, I would appreciate any responders be a "reply all" because I too am interested in the responses to Matt's Question #1.  Either that, or could you just respond to me also with your input?

Jason

Jason R. Teal
City Council Secretary/Legislative Counsel
117 West Duval Street
Suite 425
Jacksonville, Florida 32202

From: Gigliotti, Matthew J via Top50 <top50@lists.imla.orgmailto:top50@lists.imla.org>
Sent: Thursday, December 18, 2025 10:47 AM
To: top50@lists.imla.orgmailto:top50@lists.imla.org
Subject: [Top50] Top50 benchmarking request from KCMO

EXTERNAL EMAIL: This email originated from a non-COJ email address. Do not click any links or open any attachments unless you trust the sender and know the content is safe.

Hello list mates:

I'm constantly amazed at the helpfulness of this group.  Looking to benchmark two distinct concepts today:

1. Looking for code provisions (or policies) that purport to condition budget amendments to be "zero-sum."  That new programs or spends must first look to offsets in existing services (or appropriations) before going to unappropriated fund balance or contingent funds.  I welcome pro and con feedback as well.

2. For those of you that handle workers compensation in house, what are your KPIs for the group?  If you utilize outside counsel, what do you value in terms of your relationship (how do you evaluate performance)?

Thanks to you all.

Best,
-Matt

[cid:image001.png@01DC70F8.8AA212B0]
Matthew Gigliotti
City Attorney
Law Department
Administration
City of Kansas City, Mo.
Phone: (816) 513-3153
Email: matthew.gigliotti@kcmo.orgmailto:matthew.gigliotti@kcmo.org
City Hall, 23rd Floor, Suite 2300
414 E. 12th Street, Kansas City, Missouri 64106

KCMO.govhttps://urldefense.proofpoint.com/v2/url?u=https-3A__www.kcmo.gov_&d=DwMFAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=0SeTY5xTYzlnEpZimwgcfvl1VHZsrHbaQ4uFGsVR9Wg&m=g6H4ItV1BkdnSUXFf3wpU0dArSC9raJdkMREVPBYmKtZLupGGNI97I_emphSw32Z&s=Gs2qk2Im4imYeYu_aRxJrH-uADK9oJqTb8vZHIEgFus&e=

NOTICE: The information contained in this email is confidential and/or privileged and is intended only for the addressee. If you received this e-mail in error, please notify the sender immediately and destroy the original and any copies. Also, e-mail is not a secure method of communication. If you do not wish to continue to use this method of communication, please advise the sender to arrange another method of communication.

1. Agree generally (more so "waived" for purposes of the particular measure) on the part of the Council/Board.  This is more rules of practice focused on the member(s) ("forced" legislator/appropriator self-control)-it all comes back to the "tragedy of the commons."  I'll speak in general terms that I think part of the legislative choice over a new program is sometimes divorced from the real/total cost of the spend, the mindset is that if you have unappropriated fund balance, you have no cost that can't be covered...but that is not always true (i.e. diminishing returns for lack of FTE, opportunity cost generally, etc.).  Horse trading is wonderful when no one is looking at the total price tag until you're walking the horse into the trailer.

2. I spent too much time in my early years doing environmental law, so I often battle OoAS (overuse of acronym syndrome).  Key performance indicator.  In general, I think that is right in terms of judging settlement value, but state laws vary (including firefighter presumptions on things like cancer and PTSD) and I'm just curious if there are other things other offices value or look at.  When you consider your actuarial risk and further consider that one rarely gets to substantive (in Missouri) division hearing/trial (everything settles), it's always good to periodically look.  As an example, what should one's adjuster/attorney ratio be?

From: Chuck Thompson cthompson@imla.org
Sent: Friday, December 19, 2025 2:13 PM
To: Teal, Jason - CCSS JTeal@coj.net; Gigliotti, Matthew J Matthew.Gigliotti@kcmo.org; top50@lists.imla.org
Subject: RE: Top50 benchmarking request from KCMO

From an old semi-retired guy -  On question 1, isn't the issue primarily one that once adopted the council can by passing an amendment that doesn't comply effectively ignore the policy; i.e., a policy or ordinance is itself amended by a superseding contradictory ordinance.  If it were in the charter, that would be different.  So, such a policy is more an admonition than an effective act.

I admit to not knowing what a KPI is.  When I supervised the worker's comp team, my understanding was that for each injury there is essentially a percentage of the body involved and a way to identify the range of how those percentages may apply.  We sought to resolve cases at less than one-half the spread between our doctor's percentage and the claimant's.  At least that's my recollection after too many years.
Happy Holidays everyone.

From: Teal, Jason - CCSS via Top50 <top50@lists.imla.orgmailto:top50@lists.imla.org>
Sent: Friday, December 19, 2025 2:56 PM
To: Gigliotti, Matthew J <Matthew.Gigliotti@kcmo.orgmailto:Matthew.Gigliotti@kcmo.org>; top50@lists.imla.orgmailto:top50@lists.imla.org
Subject: [Top50] Re: Top50 benchmarking request from KCMO

Unless the responses get to be too numerous, I would appreciate any responders be a "reply all" because I too am interested in the responses to Matt's Question #1.  Either that, or could you just respond to me also with your input?

Jason

Jason R. Teal
City Council Secretary/Legislative Counsel
117 West Duval Street
Suite 425
Jacksonville, Florida 32202

From: Gigliotti, Matthew J via Top50 <top50@lists.imla.orgmailto:top50@lists.imla.org>
Sent: Thursday, December 18, 2025 10:47 AM
To: top50@lists.imla.orgmailto:top50@lists.imla.org
Subject: [Top50] Top50 benchmarking request from KCMO

EXTERNAL EMAIL: This email originated from a non-COJ email address. Do not click any links or open any attachments unless you trust the sender and know the content is safe.

Hello list mates:

I'm constantly amazed at the helpfulness of this group.  Looking to benchmark two distinct concepts today:

1. Looking for code provisions (or policies) that purport to condition budget amendments to be "zero-sum."  That new programs or spends must first look to offsets in existing services (or appropriations) before going to unappropriated fund balance or contingent funds.  I welcome pro and con feedback as well.

2. For those of you that handle workers compensation in house, what are your KPIs for the group?  If you utilize outside counsel, what do you value in terms of your relationship (how do you evaluate performance)?

Thanks to you all.

Best,
-Matt

[cid:image001.png@01DC70F2.78EB5F00]
Matthew Gigliotti
City Attorney
Law Department
Administration
City of Kansas City, Mo.
Phone: (816) 513-3153
Email: matthew.gigliotti@kcmo.orgmailto:matthew.gigliotti@kcmo.org
City Hall, 23rd Floor, Suite 2300
414 E. 12th Street, Kansas City, Missouri 64106

KCMO.govhttps://urldefense.proofpoint.com/v2/url?u=https-3A__www.kcmo.gov_&d=DwMFAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=0SeTY5xTYzlnEpZimwgcfvl1VHZsrHbaQ4uFGsVR9Wg&m=g6H4ItV1BkdnSUXFf3wpU0dArSC9raJdkMREVPBYmKtZLupGGNI97I_emphSw32Z&s=Gs2qk2Im4imYeYu_aRxJrH-uADK9oJqTb8vZHIEgFus&e=

NOTICE: The information contained in this email is confidential and/or privileged and is intended only for the addressee. If you received this e-mail in error, please notify the sender immediately and destroy the original and any copies. Also, e-mail is not a secure method of communication. If you do not wish to continue to use this method of communication, please advise the sender to arrange another method of communication.