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Re: [time-nuts] Maintaining boatanchors

JR
Jason Rabel
Mon, Oct 25, 2010 6:00 PM

This is slightly off on a tangent, but has to do with licenses...

I had some old Alteon equipment which I needed a firmware update for. Nortel bought Alteon, but they continued the products and
updates (for a while).

Most the products were EOL (including the one I had), we're talking past updates, past support, past everything. HOWEVER, Nortel
still had files on their website for download. You could download documents and such no problems... But firmware files you needed an
account with certain support level to download.

So I try to contact Nortel, they tell me I need a service contract so that I can download the firmware files. Okay, I ask them to
for that department. The service department tells me I can't get a contract because the products are EOL. So I ask them how am I
supposed to download the files if I need a service contract, but he's telling me I can't get a contract? sigh

After constant pestering, I guess someone there finally felt sorry for me and changed my account so that I could finally download
the files... But man, what a freaking zoo...

Even if you have the source code, you need to keep the compiling
environment in a runable state. This may be problematic since things
like licensees may have gone out (nobody payed for them and you can't
get a new one), the machines setup for running it has dropped out of
service. Maybe some manual work was never automated so some of the magic
is in the hands of someone that doesn't work there anymore... or recall it.

This is slightly off on a tangent, but has to do with licenses... I had some old Alteon equipment which I needed a firmware update for. Nortel bought Alteon, but they continued the products and updates (for a while). Most the products were EOL (including the one I had), we're talking past updates, past support, past everything. HOWEVER, Nortel still had files on their website for download. You could download documents and such no problems... But firmware files you needed an account with certain support level to download. So I try to contact Nortel, they tell me I need a service contract so that I can download the firmware files. Okay, I ask them to for that department. The service department tells me I can't get a contract because the products are EOL. So I ask them how am I supposed to download the files if I need a service contract, but he's telling me I can't get a contract? *sigh* After constant pestering, I guess someone there finally felt sorry for me and changed my account so that I could *finally* download the files... But man, what a freaking zoo... > Even if you have the source code, you need to keep the compiling > environment in a runable state. This may be problematic since things > like licensees may have gone out (nobody payed for them and you can't > get a new one), the machines setup for running it has dropped out of > service. Maybe some manual work was never automated so some of the magic > is in the hands of someone that doesn't work there anymore... or recall it.
JF
J. Forster
Mon, Oct 25, 2010 6:12 PM

Actually, you are very lucky Nortel is even still answering the phone. The
stockholders were a lot less fortunate.

-John

================

This is slightly off on a tangent, but has to do with licenses...

I had some old Alteon equipment which I needed a firmware update for.
Nortel bought Alteon, but they continued the products and
updates (for a while).

Most the products were EOL (including the one I had), we're talking past
updates, past support, past everything. HOWEVER, Nortel
still had files on their website for download. You could download
documents and such no problems... But firmware files you needed an
account with certain support level to download.

So I try to contact Nortel, they tell me I need a service contract so that
I can download the firmware files. Okay, I ask them to
for that department. The service department tells me I can't get a
contract because the products are EOL. So I ask them how am I
supposed to download the files if I need a service contract, but he's
telling me I can't get a contract? sigh

After constant pestering, I guess someone there finally felt sorry for me
and changed my account so that I could finally download
the files... But man, what a freaking zoo...

Even if you have the source code, you need to keep the compiling
environment in a runable state. This may be problematic since things
like licensees may have gone out (nobody payed for them and you can't
get a new one), the machines setup for running it has dropped out of
service. Maybe some manual work was never automated so some of the magic
is in the hands of someone that doesn't work there anymore... or recall
it.


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Actually, you are very lucky Nortel is even still answering the phone. The stockholders were a lot less fortunate. -John ================ > This is slightly off on a tangent, but has to do with licenses... > > I had some old Alteon equipment which I needed a firmware update for. > Nortel bought Alteon, but they continued the products and > updates (for a while). > > Most the products were EOL (including the one I had), we're talking past > updates, past support, past everything. HOWEVER, Nortel > still had files on their website for download. You could download > documents and such no problems... But firmware files you needed an > account with certain support level to download. > > So I try to contact Nortel, they tell me I need a service contract so that > I can download the firmware files. Okay, I ask them to > for that department. The service department tells me I can't get a > contract because the products are EOL. So I ask them how am I > supposed to download the files if I need a service contract, but he's > telling me I can't get a contract? *sigh* > > After constant pestering, I guess someone there finally felt sorry for me > and changed my account so that I could *finally* download > the files... But man, what a freaking zoo... > >> Even if you have the source code, you need to keep the compiling >> environment in a runable state. This may be problematic since things >> like licensees may have gone out (nobody payed for them and you can't >> get a new one), the machines setup for running it has dropped out of >> service. Maybe some manual work was never automated so some of the magic >> is in the hands of someone that doesn't work there anymore... or recall >> it. > > > _______________________________________________ > time-nuts mailing list -- time-nuts@febo.com > To unsubscribe, go to > https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > and follow the instructions there. > >