Hi Bruce Nobeltec runs and monitors a support newsgroup for its users wherein it also provides answers to questions such as yours. If you post your question, many of us would be interested in seeing the answer you get. Here's their blurb on joining it (taken from http://www.nobeltec.com/News2/NobNews-99Feb.htm:) QUOTE Back in June 1998, Nobeltec created an Internet support newsgroup for Nobeltec products. Newsgroups are common way for people on the Internet to exchange information online. Newsgroup users can post questions, comments or tips on our products. Postings are answered either by Nobeltec personnel or other people reading the newsgroup. If you have a question or problem with your Visual Series product, odds are that it has been asked before. The support newsgroup is a good place to find an answer. Since we started the newsgroup in June, we have had almost 300 postings. Postings cover a wide variety of issues; from GPS compatibility for upload/download, installation issues, multiplexors to even more complex issues like whether or not Visual Series products support FAT32 under WindowsR 98 (BTW, we do support FAT32 under WindowsR 98). To access the Nobeltec Support Newsgroup, go to our web page (http://www.nobeltec.com) and click on the red 'support' button on the left side of the page. On our main support page, you will notice the second and third hotlinks read as follows: - Support Newsgroup (Web-based) - Support Newsgroup (Newsreader-based) ... UNQUOTE Cheers, Garrett