Larry,

The anti-vibration mounts suggested by Brent Hodges work like a charm.  I
did the same thing with the clear plastic hose reinforced with crisscrossed
filaments that is available in any hardware store and sold by the foot.  I
believe I used the inch and a quarter size.  If you need a how to picture I
could email one to you that was sent to me by one of the tech guys manning
the phones for the manufacturer of my new fresh water pump.

Regards,

Jim Laudermilch

List,
I wrote to Xantrex with concerns that that we have all read concerning the
Prosine inverter/chargers. Here is the Xantrex response:
Comments?

Mr. Barfett,
Thank you for giving me the opportunity to respond to the concerns that you
have pointed out. In summary, Xantrex is very interested in ensuring that
its customers are happy, but unfortunately, we dropped the ball when it came
to our marine PROsine customers. These are the steps we have taken to
correct the issue:

1. In July of 2005, John Wallace joined the company as its new President &
   CEO. His focus has been on quality, and his background at Ford gives him the
   determination to make it stick here. John sits with the senior management
   team and product managers every two weeks to review the quality of our
   products. He holds us all accountable for ensuring that product quality is
   constantly improving. The best example I have is the PROsine 2.0, where in
   September of 2005, we released for manufacture an improved version,
   addressing all of the issues discovered in the returns we received. We did
   this because the marine community, particularly sailors, expressed a strong
   desire for us to continue the PROsine due to its size and light weight. We
   are confident that we have resolved all of the problems that were brought to
   our attention and went beyond, looking at potential issues, even  where we
   hadn't seen problems. The PROsine 2.0 will continue as a product
   indefinitely.

2. We were not as confident that all of the issues with the PS 2.5 and 3.0
   issues could be reasonably resolved, so we chose instead to replace them
   with the MS3000, which will be available in Jan 2007. It is a true sine wave
   inverter/charger which is highly reliable and has incredible performance
   specifications: 3kW inverter with 150A charger, full power to 60 degrees C,
   and 2.5 times surge for 5 minutes. This unit has been fully tested using our
   state of the art Highly Accelerated Life Testing (HALT) facility (I have
   attached a white paper on it for your interest). The MS3000 will replace the
   PS 2.5 and PS3.0.

3. We hired a number of new Customer Service and Technical Support staff
   earlier this year. We learned that the training and guidance we provided was
   not sufficient, since we continued to received feedback that indicated some
   support folks weren't providing the right answers to customers. Our had of
   Customer Service & Technical Support, Lindsay Hardie, has undertaken to
   provide additional training to al staff, as  well as specific product
   scripting designed to help clarify the problem and provide our customers
   consistent, accurate information.

4. It is a fact of our times and of our advancing technology that fewer and
   fewer products are repairable: in this way Xantrex is no different than TV
   or computer manufacturers. Based on feedback from you and other customers,
   however, we are working on developing a policy whereby a customer who has an
   out of warranty product will receive a replacement unit at a reduced cost
   based on a scale related to what the cost of a repair would be if the unit
   were repairable, based on our experience with repairable units, such as the
   SW2512 and SW4024. The details of this are not fully worked out yet.

Kevin Binnie

Product Manager

Xantrex Technology Inc.

Website: www.xantrex.com

Phone: 604-422-2718

Mobile: 604-760-0294

Fax: 604-422-2591

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