Hi all, My first post, so I'm not sure how this will go... > I've found engineers tend to be squirrels. A number of times they've said > to me "I'll look in my files". They will often either scan it for me or > let me borrow the original informally so I can Xerox it locally. > IMO, going through Sales or making an "official" request costs a bunch and > ir rarely successful. It's also worth asking "do you remember any major > customers of this unit?>" > -John I am in exactly this situation at the moment. I need to maintain/repair an older thermal imager, and the manufacturer has discontinued all support for it. Luckily, I have found a very helpful chap, who has literally had to wander out to the deep recesses of an old warehouse to try to find the box that the info might be in. He has gone WAY beyond the call of duty, spending days trying to find this info, for no real reward (we aren't a big customer of theirs, and are unlikely to ever be). It is very rare to find this level of dedication these days. Mostly, it's just "Sorry, that model is completely discontinued. Didn't you see the end of support notice on our website?" Cheers, Pete. PS, and OT: Anyone have any tech info on the older Agema scanning thermal imagers?