Empathy List Archives

F

fburrows@csi.com

Mon, Sep 11, 2000 1:51 PM

I recently had an alternator bracket fail on my 7 year old Onan 8 kw
generator. I called the local Onan dealer and he did not stock the bracket.
Then I called Cummings Atlantic in Richmond and they told me that they did
not stock the bracket in their warehouses but the Onan factory had two in
stock. I asked if they had an expedited shipping program since I wanted to
use the boat later in the week. They said yes, I could have it the next day
for an additional 13%. I am located in Maryland and the parts depot is in
Memphis, Tenn.

I was shocked to find that the part arrived at my house at 10 AM the next
morning. The bracket lists for $7. The total charge including Fedex
shipping was $9.04.

Obviously, Onan lost money on this deal but they really impressed a customer.

Frank Burrows fburrows@compuserve.com 1979 43' Viking MY Piney
Narrows Chesapeake Bay

I recently had an alternator bracket fail on my 7 year old Onan 8 kw generator. I called the local Onan dealer and he did not stock the bracket. Then I called Cummings Atlantic in Richmond and they told me that they did not stock the bracket in their warehouses but the Onan factory had two in stock. I asked if they had an expedited shipping program since I wanted to use the boat later in the week. They said yes, I could have it the next day for an additional 13%. I am located in Maryland and the parts depot is in Memphis, Tenn. I was shocked to find that the part arrived at my house at 10 AM the next morning. The bracket lists for $7. The total charge including Fedex shipping was $9.04. Obviously, Onan lost money on this deal but they really impressed a customer. Frank Burrows fburrows@compuserve.com 1979 43' Viking MY Piney Narrows Chesapeake Bay

A

Annieseztoo@email.msn.com

Tue, Sep 12, 2000 1:10 PM

----- Original Message ----

Obviously, Onan lost money on this deal but they really impressed a

customer.

Frank,
They could afford to, after selling me parts.
Last year, while on a cruise in the Chesapeake, we snapped the shaft of
the raw water pump on our old 7.5 kw Onan while we were in Oxford. A couple
of days later, when we were in Annapolis I went to the local Onan dealer and
paid $180+ for a rebuilding kit for the pump which consisted of a shaft, 2
bearings, a seal, and an impeller. A new pump was $500+. (It is a belt drive
pedestal mount pump)
Needless to say, I was impressed as well.

Walt Konieczko
Annie Sez Too 34 Marine Trader
Lanoka Harbor, NJ

----- Original Message ---- > > Obviously, Onan lost money on this deal but they really impressed a customer. > Frank, They could afford to, after selling me parts. Last year, while on a cruise in the Chesapeake, we snapped the shaft of the raw water pump on our old 7.5 kw Onan while we were in Oxford. A couple of days later, when we were in Annapolis I went to the local Onan dealer and paid $180+ for a rebuilding kit for the pump which consisted of a shaft, 2 bearings, a seal, and an impeller. A new pump was $500+. (It is a belt drive pedestal mount pump) Needless to say, I was impressed as well. Walt Konieczko Annie Sez Too 34 Marine Trader Lanoka Harbor, NJ

P

pjr13@home.com

Wed, Sep 13, 2000 3:46 PM

The shaft breaks every 500 hours. I'm on my third. Kits around here are a
bit less, but I'm less than impressed...

                                         Regards...

Phil Rosch
"Dolly Surprise" MT-44DC
Wakefield, RI

-----Original Message-----
From: owner-trawler-world-list@samurai.com
[mailto:owner-trawler-world-list@samurai.com] On Behalf Of Annieseztoo
Sent: Tuesday, September 12, 2000 9:10 AM
To: trawler world list post
Subject: TWL: Re: Great Onan-Cummings experience!

----- Original Message ----

Obviously, Onan lost money on this deal but they really impressed a

customer.

Frank,
They could afford to, after selling me parts.
Last year, while on a cruise in the Chesapeake, we snapped the shaft of
the raw water pump on our old 7.5 kw Onan while we were in Oxford. A couple
of days later, when we were in Annapolis I went to the local Onan dealer and
paid $180+ for a rebuilding kit for the pump which consisted of a shaft, 2
bearings, a seal, and an impeller. A new pump was $500+. (It is a belt drive
pedestal mount pump)
Needless to say, I was impressed as well.

Walt Konieczko
Annie Sez Too 34 Marine Trader
Lanoka Harbor, NJ

The shaft breaks every 500 hours. I'm on my third. Kits around here are a bit less, but I'm less than impressed... Regards... Phil Rosch "Dolly Surprise" MT-44DC Wakefield, RI -----Original Message----- From: owner-trawler-world-list@samurai.com [mailto:owner-trawler-world-list@samurai.com] On Behalf Of Annieseztoo Sent: Tuesday, September 12, 2000 9:10 AM To: trawler world list post Subject: TWL: Re: Great Onan-Cummings experience! ----- Original Message ---- > > Obviously, Onan lost money on this deal but they really impressed a customer. > Frank, They could afford to, after selling me parts. Last year, while on a cruise in the Chesapeake, we snapped the shaft of the raw water pump on our old 7.5 kw Onan while we were in Oxford. A couple of days later, when we were in Annapolis I went to the local Onan dealer and paid $180+ for a rebuilding kit for the pump which consisted of a shaft, 2 bearings, a seal, and an impeller. A new pump was $500+. (It is a belt drive pedestal mount pump) Needless to say, I was impressed as well. Walt Konieczko Annie Sez Too 34 Marine Trader Lanoka Harbor, NJ

trawlers@lists.trawlering.com

TWL: Great Onan-Cummings experience!