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Digital Antenna warranty redux

SS
Steve Sipe
Sat, Oct 25, 2008 2:11 PM

With all the postings on wi-fi & cellular lately, I thought I might add
an update to the posting I made regarding my D/A problems of over a
month ago. I have two matching 8ft. D/A high freq. antennas, one
cellular, one wi-fi mounted on the pilothouse roof.

I had water intrusion problems in my D/A wifi antenna, my investigation
prompted by signal degradation where I had a track record of strength
(home marina). The wifi antenna had water inside the "N" cable
connector, and upon disassembling the antenna ferrule, there was water
standing in the bottom of the ferrule where the base joins the element.
In removing the ferrule, I broke the element, rendering the antenna
useless, so I figured I lost any chance of wty coverage.

I also noticed the cellular antenna drained some water when I laid it
down, but elected to leave that one intact.

I contacted D/A via their website technical assistance page, I received
a prompt reply (36 hrs) from their support team. After a few notes back
& forth, they said to ship both antennas to them, they would take a
look, gave me an RMA number and said they'd ship me new replacements,
turnaround 10-14 days. Cruising delayed my shipment, but good as their
word, both replacements are on the way.

Their technical guy indicated they found both antennas to be in working
order, an assessment with which I did not argue. However, the wifi
antenna I had boogered up by breaking the radiating element that runs to
the top of the shaft, and I had no signal from it after my
"alterations" so I knew that assessment could not be accurate. I didn't
figure it would be productive to press the issue when I had included a
detailed description of what I had done and observed. I suspect the
response is typical, I really doubt that they really inspect returns,
but simply send out replacements. I'm happy with the end results,
although my troubleshooting background compels me to find out why, in
this case I'll have to be OK with simply solved, if by default.

One piece of information I did gain relates to installation and
reconnection.... I inquired about packing the connections with
dielectric grease to preclude any water intrusion, and was advised that
I could indeed do that, but to use "RF" dielectric. I also plan to
shrink tube the connection to the base of the ferrule and apply some
sealant to the joint between ferrule and shaft.

Overall, I'm pleased with the outcome for 2 yr old antennas, one of
which I admittedly screwed up. D/A got high marks in my book.

Steve Sipe
Solo 4303 "Maerin"
southbound next week!!

With all the postings on wi-fi & cellular lately, I thought I might add an update to the posting I made regarding my D/A problems of over a month ago. I have two matching 8ft. D/A high freq. antennas, one cellular, one wi-fi mounted on the pilothouse roof. I had water intrusion problems in my D/A wifi antenna, my investigation prompted by signal degradation where I had a track record of strength (home marina). The wifi antenna had water inside the "N" cable connector, and upon disassembling the antenna ferrule, there was water standing in the bottom of the ferrule where the base joins the element. In removing the ferrule, I broke the element, rendering the antenna useless, so I figured I lost any chance of wty coverage. I also noticed the cellular antenna drained some water when I laid it down, but elected to leave that one intact. I contacted D/A via their website technical assistance page, I received a prompt reply (36 hrs) from their support team. After a few notes back & forth, they said to ship both antennas to them, they would take a look, gave me an RMA number and said they'd ship me new replacements, turnaround 10-14 days. Cruising delayed my shipment, but good as their word, both replacements are on the way. Their technical guy indicated they found both antennas to be in working order, an assessment with which I did not argue. However, the wifi antenna I had boogered up by breaking the radiating element that runs to the top of the shaft, and I had *no* signal from it after my "alterations" so I knew that assessment could not be accurate. I didn't figure it would be productive to press the issue when I had included a detailed description of what I had done and observed. I suspect the response is typical, I really doubt that they really inspect returns, but simply send out replacements. I'm happy with the end results, although my troubleshooting background compels me to find out *why*, in this case I'll have to be OK with simply solved, if by default. One piece of information I did gain relates to installation and reconnection.... I inquired about packing the connections with dielectric grease to preclude any water intrusion, and was advised that I could indeed do that, but to use "RF" dielectric. I also plan to shrink tube the connection to the base of the ferrule and apply some sealant to the joint between ferrule and shaft. Overall, I'm pleased with the outcome for 2 yr old antennas, one of which I admittedly screwed up. D/A got high marks in my book. Steve Sipe Solo 4303 "Maerin" southbound next week!!